The BSNL Corporate Office Vide letter dated 3rd May, 2018 addresses to all the CGMs to ensure that if the beneficiary has complied with all the formalities and the claim is complete, administrative and financial aspect may be examined simultaneously and the amount reimbursable as per the policy be evaluated. Thereafter, the file may be submitted to the approving authority with a consolidated note seeking both administrative and financial approval. The claim processing officials needs to be courteous while attending the beneficiaries especially to retired employees and status of the claims should be informed whenever enquired by the beneficiary.
click: 04.06.2018 bsnl Corporate Office on Disposal of Medical Reimbursement Cases
